Made-to-order production and shipping times 

Our online orders are produced specifically for you. Please allow a minimum of 5 weeks for production and processing before your order is sent out. Delivery time begins once your order has been dispatched. We'll email you when it ships, including tracking information.Online stock and in-store stock Our online store and our physical store carry separate stock. Items shown as available in-store may not be available online, and the reverse is also true. Online orders cannot be picked up or fulfilled from in-store inventory.

 

International Customs Fees

International orders may incur customs fees, duties, or taxes imposed by the destination country. These charges vary by country, and we cannot control or predict them.

Customers are responsible for paying all customs fees, duties, or taxes, which are not included in the purchase price or shipping cost.

For details on potential charges, please contact your local customs office. If customs fees are not paid, your package may be returned or abandoned, and we cannot issue refunds in such cases.

All Sales Are Final

We want you to be happy with your purchase. As such, please note that all sales are final. However, if you believe there was an error on our part, such as receiving the wrong size or a damaged item, we are here to assist you.

Error on Our Part

In the event of an error on our part, please contact our customer service within 14 days of receiving your items. We kindly ask that you reach out to us promptly to allow us to address and resolve the issue effectively. Our customer service team is committed to ensuring your satisfaction, and we will do our best to find a resolution that suits your needs.

Exchanges

We offer exchanges on online orders, but we do not offer refunds. Because many items are made to order, an exchange may require us to produce a new item for you. Please be prepared to work with our production timeline for any exchange. To request one, contact us at info@jeunestudios.com within 5 of receiving your order, with your order number and the item you'd like instead.

Condition of Returned Items

Jeune Studios will only accept returns for items that have not been worn, washed, or altered in any way. We appreciate your understanding in this matter, as it allows us to maintain the quality and integrity of our products.

We work hard to answer every message, and we aim to reply to you by email within 24 to 72 hours. For any questions about your order, please email us at [email address] and include your order number so we can help you faster.

Please refrain from contacting us through social media about your order. Email is the fastest way for us to help you, and it ensures you get a prompt response.

For all inquiries or questions regarding orders, please contact info@jeunestudios.com